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General FAQ
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Ordering Letters
Ordering Lawn Letters



What is a Paddle?
Turnaround Time
Where to Look
Filling out the Custom Form
Custom FAQ


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Shopping Support

General FAQ

What services do you offer?

Aside from our shop products, we also offer the following services. Make sure to contact us for a quote if you're interested in either of these! Laser Engraving Have something you want engraved? Come by our shop in Walnut to add the personalized touch its needed. We can engrave on all woods, cast acrylics, leather, and most uncoated metals. Paddle Touch-ups and Fixes Something just not right with your paddle? Did it not come out the way you wanted? We've fixed many paddles in the past. Embroidery Need to purchase a set of letters for formals? Screen Printing/Heat Press Need custom jerseys for your team or shirts for your rush event? Large Format Printing We can print banners, signs, and posters for your next event. Stickers/Decals coming soon Business Cards/Flyers/Brochures Deck your rush table out with the proper papers.

How long does processing take?

Processing for our shop items typically take between 1-3 business days, depending on the product. Some products, such as semi-custom items, take 3-5 business days due to their complexity. For custom products, see our Turnaround Time.

What shipping do you use?

For smaller items, we use USPS First Class which takes about 3-5 business days to arrive. For larger items, we use UPS.

Tracking shows delivery, but why haven’t I received my package?

USPS If you did not receive the package on the date indicated by USPS tracking, USPS recommends the following: Looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather. Contacting USPS at 1-800-ASK-USPS or contacting your local Post Office directly and explaining that you have delivery confirmation, but no package was actually delivered, and ask them to start a tracking investigation to discover the whereabouts of your missing package. Contacting the USPS Track and Confirm customer service office at 1-800-222-1811. UPS If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice® ) should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather. If you still cannot locate the package, contact Original Greek so we may initiate a trace process with UPS. We'll then follow up with you on its progress.


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