General

What services do you offer?


Aside from our shop products, we also offer the following services. Make sure to contact us for a quote if you're interested in either of these! Laser Engraving Have something you want engraved? Come by our shop in Walnut to add the personalized touch its needed. We can engrave on all woods, cast acrylics, leather, and most uncoated metals. Paddle Touch-ups and Fixes Something just not right with your paddle? Did it not come out the way you wanted? We've fixed many paddles in the past. Embroidery Need to purchase a set of letters for formals? Screen Printing/Heat Press Need custom jerseys for your team or shirts for your rush event? Large Format Printing We can print banners, signs, and posters for your next event. Stickers/Decals coming soon Business Cards/Flyers/Brochures Deck your rush table out with the proper papers.




What is the custom turnaround time?


This timeframe is the current turnaround for our custom work. We produce several projects a week and can vary depending on our load. Custom Paddles: Standard turnaround for custom paddles are typically 2 weeks; however, during the busy seasons, can be as long as 3 weeks. Lawn Letters: Due to their larger size, these projects will take an extra week on top of current turnaround time. Any projects requiring a sooner date will incur a rush fee. We appreciate your patience as we want your project to receive the care that we pride ourselves in.





Processing & Shipping

How long does processing take?


Processing for our shop items typically take between 1-3 business days, depending on the product. Some products, such as semi-custom items, take 3-5 business days due to their complexity.




What shipping do you use?


For smaller items, we use USPS First Class which takes about 3-5 business days to arrive. For larger items, we use UPS.




USPS tracking shows delivery, but why haven’t I received my package?


If you did not receive the package on the date indicated by USPS tracking, USPS recommends the following: Looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather. Contacting USPS at 1-800-ASK-USPS or contacting your local Post Office directly and explaining that you have delivery confirmation, but no package was actually delivered, and ask them to start a tracking investigation to discover the whereabouts of your missing package. Contacting the USPS Track and Confirm customer service office at 1-800-222-1811.





FAQ

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CONTACT

346 Paseo Tesoro 
Walnut, CA 91789

P: (909) 375-8347